Telstra outages affect customers nationwide

21 May 2018

Written by: Aydin Payne

Australia's major mobile carrier apologises for second major outage this month.

Customers of Australia’s leading mobile carrier, Telstra, have suffered outages to their mobile network this morning.

The outages which are affecting customers nationwide began around 10am, with many unable to use the company’s 4G and 3G network, as well as not being able to gain internet access.

The total number of affected customers are varied, but Aussie Outages are reporting over 10,000 customers have been affected across the country.

Many of those affected have taken to social media to express their frustration with Telstra, with the company responding to many calls for help.

In response to the many complaints on Twitter, Telstra replied, “We’re aware of an issue impacting our mobile network. Sorry for any inconvenience.”


The mobile carrier also received complaints about their website outage page not working.

The Aussie Outages heat map identifies the main occurrences of the outages across Australia, with metropolitan areas in Sydney, Melbourne, Adelaide and regional areas of Northern Queensland affected.


The morning outages come after the recent issues to the Telstra network that impacted customers on 1 May.

In a statement released via Twitter, Telstra wrote, “The issue is impacting some 4G mobile voice and data services nationally, which is also causing congestion for 3G services. We’re working to resolve the issue and are investigating the root cause. We’re sorry for the inconvenience.”